PRIVACY & COLLECTION POLICY
The Team Approach (ABN – 2085 325 5233) complies with the Privacy Act 1988 and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 Victoria and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information.
The Team Approach takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Data Collection Practices
The Team Approach collects personal information for the purposes of providing you with a counselling service. As part of this service, it is possible that the practice may need to collect information about things like how to contact you to arrange an appointment. The Team Approach may collect information via the practice Consent Forms or other company forms that you complete, via our online booking system if you use that and via administration, or through our website – www.theteamapproach.com.au
The kind of personal and health information that The Team Approach may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your connection with The Team Approach. This information may include things like:
- your full name
- address
- email address
- date of birth
- Medicare details
- billing information
- general appointment information and other personal information.
It is important that you are aware that failure to provide The Team Approach with all the information requested, means that The Team Approach may not be able to deliver the counselling services that you have requested.
The Team Approach collects personal information in the following ways:
- from you when you make an inquiry, book an appointment, email the practice, phone the practice, engage with the practice on social media, complete documentation, in a counselling session where you request a letter or report, where you complete an assessment or make an online booking;
- from third party service providers – if you are referred through an EAP / doctor / or other third party, they usually provide us with your contact information and other information relevant to the referral;
- when we receive enquiries through The Team Approach and when the website is otherwise accessed or used;
The kind of personal information The Team Approach may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information requested, The Team Approach may not be able to deliver the counselling services requested.
Consent
You consent to The Team Approach collecting, using, and disclosing your personal and health information for the purpose of complying with this privacy policy. By booking an appointment, making an inquiry, registering your details via our website / phone / email / SMS / social media contact / fax or other and or by completing a consent form, you provide The Team Approach with consent to collect, use and disclose your personal and health information for the purpose covered in this privacy policy.
Information and Use
In the course of providing you with services The Team Approach may use the information that you have provided to The Team Approach including personal and health information, in order to provide you with counselling services, send you an electronic newsletter, respond to feedback and complaints, utilise the The Team Approach website, correspond with you and if required, enforce our client consent form / payment arrangement form.
Quality and Security of Data Collected
The Team Approach takes reasonable steps to protect personal information collected and secure it from misuse, loss, and interference and from unauthorised access and modification. The Team Approachendeavours to ensure all such information collected is up-to-date and complete at the time it is collected, used, or disclosed.
To ensure your information is accurate, please notify The Team Approach. You can do this by emailing The Team Approach on info@theteamapproach.com.au.
Health Information Collected
The Team Approach complies with the Health Privacy Principles and the ethical guidelines of the ACA – Australian Counselling Association, in the collection, use and disclosure of all health information and to ensure that it is kept confidential.
The Team Approach may collect your health information when you attend the practice and/or at any other time from time-to-time in the course of providing counselling services.
Your information may be collected for, but is not limited to, the following reasons:
- as it is required for the provision of counselling services, including recording your personal information and health information as relevant to your current situation for the purposes of providing therapeutic intervention, writing reports and summaries;
- only as essential for the provision of counselling services, or as otherwise in accordance with your consent, or as may be required by law;
- only from you (or from someone authorised by you with your written consent)
- in accordance with the code of ethics set out by ACA – Australian Counselling Association.
- with accuracy, on the basis that you may at any time request a copy of the health information that The Team Approach has collected by emailing us at info@theteamapproach.com.au (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Access, Updates and Complaints
The Team Approach will provide you with access to your personal and health information that has been collected, subject to any legal exceptions, at your written request. Please also let us know if you have any concerns, questions, or complaints so that The Team Approach can address them promptly for you, by sending an email to info@theteamapproach.com.au. Where are our records are found to be inaccurate, The Team Approach will promptly correct any inaccuracies on the grounds of updated information that you provide.
Disclosure
The Team Approach discloses personal information to additional third parties with your consent in accordance with this privacy policy or if permitted, authorised, or required to do so by any relevant Federal or State or Territory law.
Changes to this Privacy Policy
From time to time, The Team Approach may make amendments to this privacy policy. Any changes will be effective immediately upon the uploading of the revised privacy policy on www.theteamapproach.com.au. By continuing to use the The Team Approach website and/or the counselling service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of the website and inform us immediately prior to any further receipt of our counselling services.
Contact Us
If you have any questions about this Privacy Policy, please contact The Team Approach at info@theteamapproach.com.au.
Website Terms of Use for The Team Approach
1. Introduction
Welcome to www.theteamapproach.com.au. These terms govern your use of our website and by accessing the website, you agree to these terms in full. If you disagree with these terms or any part of these terms, you must not use our website.
2. Intellectual Property Rights
Unless otherwise stated, The Team Approach and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
3. License to Use Website
You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. You must not:
- Republish material from this website (including republication on another website);
- Sell, rent, or sub-license material from the website;
- Show any material from the website in public without our consent;
- Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
- Edit or otherwise modify any material on the website.
4. Acceptable Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful.
5. Restricted Access
Access to certain areas of this website is restricted. The Team Approach reserves the right to restrict access to other areas of this website, or indeed this entire website, at The Team Approach’s discretion.
6. User Content
In these terms of use, “your user content” means material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to our website, for whatever purpose. You grant to The Team Approach a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your user content in any existing or future media. You also grant to The Team Approach the right to sub-license these rights and the right to bring an action for infringement of these rights.
7. Limitations of Liability
The Team Approach will not be liable for any indirect, special, or consequential loss; or any business losses, loss of revenue, income, profits, or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
8. Breaches of These Terms
Without prejudice to The Team Approach’s other rights under these terms, if you breach these terms in any way, The Team Approach may take such action as The Team Approach deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, and/or bringing court proceedings against you.
9. Modifications
The Team Approach may revise these terms of use from time to time. Revised terms will apply to the use of our website from the date of the publication of the revised terms on our website.
10. Contact Information
If you have any questions about these terms of use, please contact us by email at info@theteamapproach.com.au.
Governing Law These Terms of Use are governed by and construed in accordance with the laws of Australia. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Australia.